|FAQs (Frequently Asked Questions)
Security and Privacy
- Is my information secure?
- I feel uncomfortable using my credit card on line. Is there an alternative?
- How do I find information about a product or a class of products?
- The product I wish to purchase in out of stock, can I still order it?
- Can I have a reminder emailed to me to remind me to order a specified product?
- Is it necessary to set up an account on ImedMart.com to purchase your products?
- My payment information or address have changed. How do I update the information in My Account?
- I have forgotten my account password. What should I do?
- Can I use my previous orders to save time in re-ordering?
- How will I know if my order went through without a problem?
- How do I know if my order has been shipped?
- What forms of payment does IMedmart.com accept?
- Will state sales tax be added to the cost of my order?
Shipping & Inventory
- What is your product return policy?
- How do I return product?
- Shipping Info and Inventory
- How do I contact customer support?
You can call us 714-500-3628 or email us CS@IMEDMART.COM
Security and Privacy
by TRUSTe and we are a member of their “TRUSTe Privacy Program “. To learn more about our obligations and our rights, visit www.TRUSTe.org.
Is my information secure?
ImedMart use the industry standard Secure Socket Layer (SSL) to stop the unauthorized interception of credit card and other account information. There is extensive documentation of the technology and its benefits on line.
I feel uncomfortable using my credit card on line. Is there an alternative?
ImedMart currently accepts credit cards only. In our next revision we will be adding Paypal so that users will not be required to give their credit card information. The site will add the Paypal logo to the front page when this option becomes available.
How do I find information about a product or a class of products?
Each product includes a description in its catalog listing. In addition, there are two other reference resources.
The product I wish to purchase in out of stock, can I still order it?
You can order any product in our catalogue. If an item is out of stock we can usually get it to our warehouse in one day. If it takes longer we will ship your order without the backordered item and ship the backordered item as soon as it is ready. Backordered items rarely take more than a week to be replenished.
Can I have a reminder emailed to me to remind me to order a specified product?
In the "My Account" section of the site you can set up the reminder for a specific product. Also, during the order process you can check the reminder box and enter the number of days you want to set for the reminder date.
Is it necessary to set up an account on ImedMart to purchase your products?
It will be necessary to set up an account if you wish to purchase an item. If you are simply browsing our site there is not need to set up an account.
My payment information or address have changed. How do I update the information in My Account?
Simply click on the “Login” tab at the top of any page then click on the account update tab.
I have forgotten my account password. What should I do?
Simply go to the login process, and click the "I forgot my Password" link. You will be asked to enter the email address that you used to set up your account. Your password will be sent immediately to that email address.
Can I use my previous orders to save time in re-ordering?
Yes, simply log into your account to see all your previous order activity. Simply click on the reorder tab next to any item to have that item added to your shopping cart.
How will I know if my order went through without a problem?
After you complete the check out process an email will be sent immediately confirming your order.
How do I know if my order has been shipped?
Upon fulfilling your order, an email will be sent to you indicating the shipping date and, you may also login to the my account section of the website and click on track my order .you can get the tracking number with USPS or Fedex.
What forms of payment does ImedMart accept?
ImedMart accepts following credit cards:
We will be adding PayPal as an option for those who would rather not use their credit card. PayPal has the advantage of allowing you to make a purchase without giving out your credit card information. When PayPal is added as an option, their log will appear on the site and will be an option listed along with the credit cards.
Will state sales tax be added to the cost of my order?
Taxable items vary by state. Our warehouse is located in California so food items such as protein bars will be taxed for shipping address in California. All other states will not have a tax applied.
What is your product return policy?
If for any reason you are unhappy with any product you have purchased from us, you may return it for a refund (less shipping and "handling"). Any return that is received will be subject to a 25% restocking fee including refused packages. All products must be factory sealed for a refund. You are covered by this unconditional money back guarantee for a full 30 days from your date of purchase. Please login in to my account section of Imedmart within 30 days of the shipment date to request a RMA and receive authorization and return instructions. Returns for items based on other reason are not valid and will not be honored.
|Please follow these steps to return or exchange your item(s):
||Contact Login to my account section and request a Return Authorization Code.
||Print the Return Form, and fill it out completely. Please write your Return Authorization Code on the return form and on the outside of the package. (PRINT FORM)
||Send your item(s) with any and all tags attached, original packing materials, return form, and original invoice to us via the United States Postal Service (USPS) with insurance and delivery confirmation and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping.
||Send your package to:
15411 RedHill Ave #C
Tustin , CA 92780
||After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the returned item(s).
If you look on your order and notice that item/s have been removed please note that there was no ETA for the remainder of your order so we have removed the remaining item/s and you were only charged for what was shipped to you
How do I return product?
To return a product click on the “My account” tab and then click on the “Product Return” link. You will be asked to identify the order and product. After completing this simple process an email will be sent to you giving you an RMA and shipping address. It is important that the RMA number appear on the outside of your return package.
You will receive an email from us if there is an unforeseen delay that may cause our order to arrive later than the selected shipping time.
To maintain our position as a price leader It could take up to 5 days for your product to be shipped.
We do our best to pass on the savings to you
Business days are defined as Monday through Friday unless there is a national holiday. Fedex and UPSP only deliver on “business days”. If you feel that your shipment is late, please use the tracking number by login in to the my account section of the site. If you still have an unresolved issue, please email our customer service at firstname.lastname@example.org.
Within the contiguous United States: Standard shipping charges are $2.45 shipping for orders under 5 oz, $2.99 per order for orders under 12 oz or 5.99 per order for orders under 2 LB or Free shipping for orders over $250 regardless of the number of items you purchase Under 9 lbs . If your shipping address is in Alaska, Hawaii, or a US Territory, shipping will be calculated and you may select the type of shipping options. Your shipping rate will be displayed at checkout.
Shipping for orders less than 2lbs. will be via USPS Priority Mail or First Class Mail with Delivery confirmation. Transit times from our California warehouse for USPS in the lower forty-eight states is about 5 business days. The USPS does not guarantee transit times so some orders may take longer. USPS delivers to all fifty states, military addresses and US Territories.
Shipping for orders over 2lbs. may be via Fedex Ground service for addresses in the contiguous United States unless the address is a PO Box or an APO. All PO Box addresses will be shipped via USPS regardless of weight. Fedex guarantees delivery in 1-10 days. Use the tracking number and link contained in your confirmation email. Orders that must be shipped using USPS Parcel Post will receive a tracking number but that number will only produce an update when the package arrives at its destination. Parcel Post shipments can take up to 3 weeks to arrive depending upon your distance from the West Coast of the United States. All orders shipped to Hawaii, Alaska, Us Territories, and military address will be shipped via USPS regardless of weight. You must select USPS if your shipping address is one of these locations.