 |
| FAQs (Frequently Asked Questions) |
|
Security and Privacy
- What is your information privacy policy?
- Is my information secure?
- I feel uncomfortable using my credit card on line. Is there an alternative?
Products
- How do I find information about a product or a class of products?
- The product I wish to purchase in out of stock, can I still order it?
- Can I have a reminder emailed to me to remind me to order a specified product?
My Account
- Is it necessary to set up an account on ImedicineShop to purchase your products?
- My payment information or address have changed. How do I update the information in My Account?
- I have forgotten my account password. What should I do?
Ordering Products
- Can I use my previous orders to save time in re-ordering?
- How will I know if my order went through without a problem?
- How do I know if my order has been shipped?
Payment
- What forms of payment does ImedicineShop accept?
- Will state sales tax be added to the cost of my order?
Product Return
- What is your product return policy?
- How do I return product?
Customer Support
How do I contact customer support?
Security and Privacy
-
What is your information privacy policy?
At the bottom of each page of the site is a “Privacy Policy” link. Please click on this link to fully disclose our privacy policy. ImedicineShop is a subsidiary of Medicine Online, Inc., hence all of the privacy and security requirements of the parent apply to this site. Our company is a participant in the nonprofit TRUSTe consumer protection program. Our privacy and security policy and procedures are reviewed annually
by TRUSTe and we are a member of their “TRUSTe Privacy Program “. To learn more about our obligations and our rights, visit www.TRUSTe.org.
-
Is my information secure?
ImedicineShop use the industry standard Secure Socket Layer (SSL) to stop the unauthorized interception of credit card and other account information. There is extensive documentation of the technology and its benefits on line.
-
I feel uncomfortable using my credit card on line. Is there an alternative?
ImedicineShop currently accepts credit cards only. In our next revision we will be adding Paypal so that users will not be required to give their credit card information. The site will add the Paypal logo to the front page when this option becomes available.
Products
-
How do I find information about a product or a class of products?
Each product includes a description in its catalog listing. In addition, there are two other reference resources. On the left column you will see a “Supplement Encyclopedia” that allows you to search on any product or class of products. In addition, our medical reference site, www.medicineonline.com has over 1.2 million pages of information.
-
The product I wish to purchase in out of stock, can I still order it?
You can order any product in our catalogue. If an item is out of stock we can usually get it to our warehouse in one day. If it takes longer we will ship your order without the backordered item and ship the backordered item as soon as it is ready. Backordered items rarely take more than a week to be replenished.
-
Can I have a reminder emailed to me to remind me to order a specified product?
In the "My Account" section of the site you can set up the reminder for a specific product. Also, during the order process you can check the reminder box and enter the number of days you want to set for the reminder date.
My Account
-
Is it necessary to set up an account on ImedicineShop to purchase your products?
It will be necessary to set up an account if you wish to purchase an item. If you are simply browsing our site there is not need to set up an account.
-
My payment information or address have changed. How do I update the information in My Account?
Simply click on the “Login” tab at the top of any page then click on the account update tab.
-
I have forgotten my account password. What should I do?
Simply go to the login process, and click the "I forgot my Password" link. You will be asked to enter the email address that you used to set up your account. Your password will be sent immediately to that email address.
Ordering Products
-
Can I use my previous orders to save time in re-ordering?
Yes, simply log into your account to see all your previous order activity. Simply click on the reorder tab next to any item to have that item added to your shopping cart.
-
How will I know if my order went through without a problem?
After you complete the check out process an email will be sent immediately confirming your order.
-
How do I know if my order has been shipped?
Upon fulfilling your order, an email will be sent to you indicating the shipping date and, if applicable, giving you a tracking number with a link to the USPS or UPS.
Payment
-
What forms of payment does ImedicineShop accept?
ImedicineShop accepts following credit cards:
VISA
MasterCard
We will be adding PayPal as an option for those who would rather not use their credit card. PayPal has the advantage of allowing you to make a purchase without giving out your credit card information. When PayPal is added as an option, their log will appear on the site and will be an option listed along with the credit cards.
-
Will state sales tax be added to the cost of my order?
Taxable items vary by state. Our warehouse is located in California so food items such as protein bars will be taxed for shipping address in California. All other states will not have a tax applied.
Product Return
-
What is your product return policy?
If you are not satisfied with a product you purchased, you may return the unused portion for a full refund of the purchase price within 30 days of purchase. The unused portion must contain at least 70% of the original portion of the product. Unfortunately, we cannot refund the original and return shipping charges. If you were shipped the wrong product in error, you may return the product at our expense for a full refund of the purchase price and shipping charges. You must email us at cs@imedmart.com or login in to the my account section of the site to get a return authorization number prior to shipping your return.
IMPORTANT NOTICE CONCERNING RETURNS:
If you purchase nutrition bars that contain chocolate, they may melt during transit. Although this problem is rare, we suggest that you refrigerate all chocolate products as soon as you receive them to restore consistency. We do not accept returns on melted products.
Our return policy is applicable to all products purchased at Imedmart.com with the exception of products manufactured by the following brands:
Atkins
Promax
VPX Sports
Unfortunately, the manufacturers listed above will not allow us to handle your return. If you purchased product from one of these manufacturers, you will need to contact them directly to arrange your return. The phone number and web address of the appropriate manufacturer should be listed near the UPC code on the product.
-
How do I return product?
To return a product click on the “My account” tab and then click on the “Product Return” link. You will be asked to identify the order and product. After completing this simple process an email will be sent to you giving you an RMA and shipping address. It is important that the RMA number appear on the outside of your return package. We will refund the full amount of the charge to your credit card for the product returned.
Shipping
You will receive an email from us if there is an unforeseen delay that may cause our order to arrive later than the selected shipping time. Business days are defined as Monday through Friday unless there is a national holiday. UPS and UPSP only deliver on “business days”. If you feel that your shipment is late, please use the tracking number by login in to the my account section of the site. If you still have an unresolved issue, please email our customer service at cs@imedmart.com.
Within the contiguous United States: Standard shipping charges are only $5.95 per order, regardless of the number of items you purchase Under 20 lbs. If your shipping address is in Alaska, Hawaii, or a US Territory, shipping will be calucalted and you may select the type of shipping options. Your shipping rate will be displayed at checkout.
Shipping for orders less than 2lbs. will be via USPS Priority Mail or First Class Mail with Delivery confirmation. Transit times from our California warehouse for USPS in the lower forty-eight states is about 5 business days. The USPS does not guarantee transit times so some orders may take longer. USPS delivers to all fifty states, military addresses and US Territories.
Shipping for orders over 2lbs. will be via UPS Ground service for addresses in the contiguous United States unless the address is a PO Box. All PO Box addresses will be shipped via USPS regardless of weight. UPS guarantees delivery in 1-10 days. Use the tracking number and link contained in your confirmation email. All orders shipped to Hawaii, Alaska, Us Territories, and military address will be shipped via USPS regardless of weight. You must select USPS if your shipping address is one of these locations.
|
|
|
